Terms and conditions of use

1. Terms and Conditions

In using this website, you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

2. Sales Contract

2.1 Orders placed by you on the website wwwlarissahowell.com (the “Website”) for the products offered by us through the website are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by e-mail by us to you.

2.2 You are the individual or individuals placing the order (‘you’, ‘your’). You must be 18 years or over to enter into a contract with us by placing an order with us, you confirm that you are 18 years or over.

2.3 If you are not yet 18, you agree that you have obtained the bill payer’s permission to enter in to a contract with us.

2.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

 

3. Order Placement

3.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.

3.2 After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

3.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.

3.5 If we are unable to verify the delivery or payment information you have supplied we may restrict delivery to the address to which your credit or debit card is registered.

 

4. Payment

4.1 We accept PayPal payment at the moment.

 

5. Pricing and VAT

5.1 All prices stated on this website include and are subject to the current rate of UK VAT at the then prevailing rate.

 

6. Delivery

6.1 Deliveries are made to the delivery address given at time of order.  Customer accepts full responsibility for ensuring accuracy of information provided. 

6.2 You accept and agree that we will not be held liable for deliveries that are delayed.

6.3 You accept and agree that we will not be held liable for deliveries that go missing.  However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.   

6.4 We do not deliver to PO Box or hotel addresses.

6.5 We do not refund postage costs.

 

7. Warranty

7.1 This warranty is valid only to the original purchaser when a new piece is purchased from us.

7.2 This warranty is invalidated if you allow a third party to repair or attempt to repair any item.

7.3 In the event of a dispute as to the cause of damage, we reserve the right to send the Product to a mutually agreed independent third party assessor to determine the nature of the defect. Only if their judgement indicates a defect in material or workmanship will we repair the item.

7.4 This warranty does not cover expenses incurred by you due to a lack of proper care of your product.

7.5 Please keep your proof of purchase documents – they will be required for in order to procure warranty service in the event you wish to make a warranty claim.

 

8.  Returns and Exchange Policy

If you are not entirely satisfied with the product purchased, you can return within the ‘cooling off’ period of 14 days. We will exchange the product for an item of the same value.

8.1 Unused products, with all of the original receipts and packaging must be post-marked to us within 14 days of receiving your order for a full refund.

8.2 If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.

8.3 We do not accept returns after 14 days. If, however, you would like a full refund then the following process must be followed.

a.) Please email larissahowell.com to inform us that you would like to return your item.  You will be given a Returns reference number which must accompany item(s) when shipped back to us

b.) Return all original packaging,

c.) Address your package after receiving details from us as to the returns address.

d.) Contact us before the product is actually sent. Any unauthorised mail will be returned to sender. Any items damaged or altered in any way will not be accepted as returns.

e.) Quality checking/assessment will take place once the item(s) are received.

f.) Once received and checked you will receive an email (quoting your Returns reference number) which will confirm any further course of action if necessary.

g.) We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase.

 

9.  Copyright

This website and its content is copyright of Larissa Howel. All rights reserved.